Below, you’ll find answers to some of our most common questions. If you need further assistance, don’t hesitate to reach out.

1. What is included in the rental?

Clean, antique tableware, glassware, serving items, etc. All containers and packing material to ensure safe transportation for each item.

2. How do I place an order?

If you are interested in our collections or individual rentals, just click the “rent the elegance” button on the collections page or go to the “Let’s Plan the Day” tab and we will be in touch to confirm availability for your event and set up a visit to the studio to see the collection.

3. Do you offer delivery and pickup services?

Sorry! We no longer offer delivery. You will pick up your items. You must have an enclosed trailer or cars for transportation. You don’t want your dishes to arrive in pieces.

4. How far in advance should I place my order?

We recommend reserving your date as soon as possible, since we only have one large event per weekend so that our clients have access to our full collection. If you have a smaller event, at least two weeks in advance, especially during peak seasons. However, we do accept last-minute rentals based on availability.

5. Do I need to wash the items after the event?

Yes. You will receive instructions on how to properly clean and sanitize the dishes. Often you can rent local church kitchens to wash dishes if you prefer a larger space. Gather your friends and family and turn it into a great opportunity to laugh and enjoy talking about your event. Or hire your caterer to do the dishes. Glassware and silverware can be washed in a dishwasher. All china must be hand washed to protect the colors and gold trims.

6. What happens if a dish or glass breaks during the event?

We understand accidents happen. If a dish or glass breaks or chips, please inform us as soon as possible. We charge a replacement fee for broken or damaged items. The replacement fee is 3x the individual rental fee.

Ex. $1.00 rental = $3.00 replacement fee

7. Can I cancel or modify my order?

You may cancel or modify your order.

Small events (30 people or less) you can modify up to 48 hours before your scheduled pick up date. Cancellations made within 48 hours will loose their reservation fee.

Large events you can modify up to two weeks before your scheduled pick up date. Cancellations made 2 months before your scheduled event will not be subject to a fee. Cancellations one month before your scheduled event will be charged 25% of the total rental fee. Cancellations made within the month of your scheduled event will be charged 50% of the total rental fee (your down payment)

8. What is your policy on damages?

Our team inspects every item before and after each event. If you notice any damages while you are pairing please let us know. If an item is damaged during your event, a replacement fee will be charged. See #6.

9. How many days do I have to return the rented items?

All rental prices on this website are based on a 6 day rental. There will not be a price adjustment for less time, but if you need more time please let us know when you are setting up your pick up date.

If you have any other questions or need personalized assistance, please don’t hesitate to reach out to us.